OtterBox Cases

You've heard me sing the praises of OtterBox products in the past, but I'm always wary about brands becoming complacent in their processes after they've realized success. This isn't the case (pun intended) with this case manufacturer.

I first discovered them a few years ago at the Consumer Electronics Show in Las Vegas and every since I've been buying them to protect my electronic devices. They also have outdoor equipment cases and sleeves for sale, but I usually focus on the phone cases.

Thanks to the folks at OtterBox, I now have a shipment of new phone cases to test out. Here are some photos of the box that showed up on my doorstep and here is what I've found...

By the way, I tested these all on the iPhone 4.

The Impact, Commuter and Defender Series each have a specific role in the company's line - buy only what you need.

Impact is for the least obtrusive amount of protection. It has a silicone outer shell and a screen protector film. That's it. Simple, but enough to keep your phone from daily bumps and dings.

Commuter is a bit more. It's the standard case design a lot of companies are selling for the iPhone. A hard shell wraps around the phone and covers the back and sides. There is a silicone sleeve that keeps the case grippy and adds impact absorption. It also has a screen protector film. Better than the Impact, but still not really enough to let you skip your phone across the pavement without worry.

The Defender is the mac daddy. And it's what I choose every time. The case has built-in screen and camera hole protection, a full hard shell that snaps together at multiple points, and a silicone wrap sleeve with port covers and doors. I have actually skipped my phone across a granite bathroom floor with no damage. I've also dropped the phone a few times and it's still in great shape. You can't even see the dings on the case...that's cool.

So what's the damage when it comes to price? Pretty standard. While the Defender will set you back $50 and comes in eight colors, you can go for less with Commuter at $35 and one color (black), or the Impact at $20 and five colors.

What do I say? You already know. If you don't have a case for your phone, get one. And if you aren't like the purists who maintain that a phone doesn't warrant a cover, then go for one of these. They're made well and protect your phone from pretty much everything you can throw at them.

*I would like to test a waterproof case for the phone, but the only one I've used so far is the Magellan ToughCase and that's a GPS receiver and charger case. A totally different beast. I just hear so many stories of iPhones turning into iPhlushes when people drop them in a toilet, that a waterproof case is likely going to grow in demand.

You can find more details at OtterBox.

The convergence of green + design + emotion

The convergence of green + design + emotion

What defines “great design?”  I love Paola Antonelli’s response to this question.   She advises:

“Think as if this object were not on earth? Would you miss it? The moment an object seems like a necessity or a good addition to the world, that usually works” (as an indicator of good design) - Paola Antonelli

Now what about defining green design?

READ the rest of this post at the link above. Shared graciously by John Bergdoll.

Consumer Experiences

[EDITED for clarity - re: Jeffrey Cutler and confusion of Jeff Cutler™brand]

In the past week, I have been a consumer no fewer than a dozen times amassing $2000+ in purchases and a wealth of experiences. Today, I'm going to share just three of those experiences. Two that totaled $1600 and one that cost me nothing.

First up, Sullivan Tire.

My little car was misbehaving. A little squeak in the front end, some exhaust noise, a whine in the belt area, and tires that were skating all over the road. So I reached out to Sullivan Tire via Twitter and there was a hiccup. I wrote about this on my social media blog, but won't hammer it anymore. Suffice it to say that cell phone and Internet coverage in this country is woefully inadequate for a population interested in remaining connected at all times.

So after reaching out to Sullivan Tire, I set up an appointment in minutes. The store in Nashua was able to fit me in with short notice and was confident they could fix, adjust and repair the shortcomings of my little xA. They succeeded.

What? You want more detail? OK. $1120 later (after being told it could be as much as $1300), I got a car back that runs like a top, makes no noise, feels safe, and has since transported me in relative comfort about 1000 miles.

I'm pleased and I'm telling my friends and readers. If your auto shop doesn't treat you respectfully, explain their processes to your satisfaction, and doesn't fix your car...go somewhere else. And if you have a Sullivan Tire nearby, give them a shot.

Next on the docket, Scooters Go Green.

OK, ok, ok. This post is mostly about vehicles. Two that physically transport me and one that transports my content online and over the Internet. But they're still viable businesses that interacted with me and provided a service. So, let's continue.

In the case of Scooters Go Green, I ride a scooter when I'm not in my car. My scooter was damaged by a hit and run driver a year ago and I recently received restitution from the organization that I approached for repairs. As the agreement I signed with them dictates, I can't say who they are. But common sense would say that anyone who likes to remain safe, stay away from the front of buses in the greater Boston area.

So, damaged scooter was still rideable but wonky. And the shop where I bought the scooter in RI went out of business (not fully, but they're not as accessible for repairs as they once were). When I got the check from the damagers I went to SGG and provided them a list of repairs and adjustments I wanted done.

SEAMLESS! They replaced my tires, headlight assembly, oil, filter, gear oil, air filter, spark plug, cleaned the carb, test rode it and handed it to me last night. It rides as if it were new. And the best part is the price.

When I spoke with Steve at SGG, he estimated the time it would take and I know how much some other shops charge for certain labor, so I thought I was looking at $700 or so. Not even close. The final bill was just shy of $500.

That's two wins in two tries this week. I'm smiling now just thinking about taking a ride later.

Finally, have you heard of YouTube?

You would think - correctly - that most Google properties are locked down tight and reaching a human at these entities is impossible. In most cases you're correct. But what I was trying to do was secure my brand and my name on YouTube. I have had an account for years, but was not able in 2007 when I opened my YouTube account, to get the jeffcutler username. It seemed that another person had squatted on it. That's frowned upon, but isn't exactly against all terms of service for the video sharing site.

What is against the rules is trademark infringement. As you might have seen in January, I began steps to trademark my name because I felt there was a bit of confusion in the social media sphere in Boston. A guy named Jeffrey Cutler [new] had a family tie with a non-profit in Boston and was asked to come in and speak with them. Some people on staff contacted me thinking I was going to be presenting to them and therein began the confusion. [end new] was getting training gigs with clients who may have mistaken him for me. In one instance, he went to train an organization that then called me after he was done. It seemed that they needed some more complete training.

I didn't want to be confused with a guy working for a PR firm who was blogging about sneakers "all-white kicks" as they're called. And further, I wanted to continue to build my brand across the properties most visible in the general population. YouTube fit that model.

So, after filling out a bunch of forms I got an email granting me my username. Now I have to move all my videos over (or probably just start populating the correct site with all my subsequent videos) to further my brand awareness.

YouTube wins for that one.

And there we have a happy trifecta of customer service wins. Not every day that you can say that's happened. How about you? What have you had happen lately that you want to share. Jet me an email and I'll give you access to post here on the Test Lab. It's a site all about reviews and experiences.

Thanks for reading.

Smarter plug design

I spend enough of my life in hospitals that I've seen all sorts of equipment. Syringes, gauges, pumps, whosits, whatsits, etc. There's also a slew of electronics.

For the electrical gear, I sometimes wonder about the safety. Specifically the safety of having electrical cords always being yanked out of walls and replugged in. I mean, plugs can get frayed at the end and a hospital isn't a place that is Sahara-desert dry.

Can you say SHOCKING?!

Well, take a look at what's been introduced - at least at Faulkner Hospital in Boston.

This plug has a handle around it so the stress of removal from the wall is put on the case and the handle, and not on the plug. No more worries about frayed cords. No more worries that lazy workers will ruin equipment. It's an awesome little design change, don't you think?

Just something I noticed today. If you've got a product or even an item review you want to share, send me an email with your idea. I'll probably just have you write it and post it here on the site.

Thanks for reading!

Magellan Tough Case - Review by Jeff Cutler

I'm a traveler. I like to take trips around my neighborhood, my city, my region, my country and even into and between other countries. And the device that's served me well most of the time has been a handheld GPS that I bought years ago online.

As coincidence would have it, that GPS is a Magellan Meridian and I've used it for everything from geocaching to plotting where my plane was going.

Now, Magellan has come out with a multi-use device that makes me think I might be done with the standalone GPS I'm so used to carrying with me. This device - and bear in mind that this is a first-look review...I've only had the gadget for a mere 24 hours - is fantastic at first blush. It's the Magellan ToughCase for iPhone and iPod Touch.

What makes it so fantastic? The case is fully sealed, totally protective, and it includes a GPS transceiver that boosts and assists GPS navigation so that you can use your iPhone for even more precise navigation than ever before.

Here are some photos provided by the company and then shots of my iPhone in my hand in the case. Notice the size and the thickness of the case. Not horribly huge, but still a bit of a surprise. The main thing you need to remember is that instead of carrying two devices - a GPS and a phone - you're carrying one.

Further, you are also carrying a charger. Yes, the ToughCase is a charger too. It keeps your iPhone or iPod Touch juiced up nicely.

What you can see right off the bat is that the case is a little bulky. But you need that. If you're going to trust your iPhone to a case, I'm of the opinion that the case you use better be bombproof. This one is. It's solid and waterproof.

Let me quickly list my thoughts on the Magellan ToughCase...

The charger is a great touch. I am always walking around with a cable and a charger plug to keep my phone powered. This removes the need for me to do that.

The GPS just plain works. I love the additional accuracy of the GPS receiver inside. It boosts whatever GPS app or the map application of the iPhone. I'm still monkeying with the settings as it seems that you still need to have some sort of cell or Wifi signal to use the GPS. That might be a sticking point but I'll figure it out soon.

The protection factor is huge for me. I usually carry around an OtterBox case that's almost waterproof and is definitely rugged. This case leaves that in the dust with its waterproof construction and all-around heft.

What don't I like? I'm not sure I like the price - it's $199 for the case.

I really want the case to allow me to sync my iPhone while inside...but it doesn't. This is clearly a drawback of having a completely sealed unit. But having to take the iPhone out repeatedly to add podcasts and files is a bummer. It also makes it possible for dirt and dust to enter the case if you're not careful.

I love the power options. The buttons on the bottom of the case allow you to charge the phone; use the GPS while charging the phone, or just allow the phone to run normally and not deplete the GPS or charge in the case.

And the case comes with an insert for your iPod Touch and all the necessary cables to charge the case.

*Inside the case is a dock that fits the iPhone or iPod Touch perfectly.

It's a good option for anyone who uses their phone as a GPS, travels for work or pleasure a lot, or just runs down their phone incessantly.

I'll let you know what I think after I've used the case for a few weeks in the wild.*

*I'm headed to New Orleans in a week or so to travel around the marshes and Gulf of Mexico to assess and report on the environmental impact the oil spill has had on businesses in the region. I'll be relying on the ToughCase to direct me around the area.